Our Engagement Model

Our unique engagement model is an onshore-offshore model, where optimum operational efficiency is achieved through utilization of an Onshore Program Manager and Onshore Resources while realizing cost savings by having majority of the resources offshore in Manila.

With an Onshore and Offshore Program Managers in place, operations management is covered round the clock.

The onshore-offshore engagement model also brings about unique advantages. These include:

Onshore:

• Resources will have a face and will be able to quickly adapt to the work and customer culture
• The Onshore Program Manager will be able to help the customer customize process to accommodate offshore operations
• Onshore resources act as the main points of contact providing for more efficient communication

Offshore:

• Significantly reduced cost by utilizing offshore resources
• Leveraging of the time difference by having offshore resources work on US nighttime
• Flexibility of offshore resources on taking on rotating night shifts (US daytime) to provide 24/7 business critical support