IT INFRASTRUCTURE SUPPORT
We take over your daily IT business-as-usual tasks to allow you to focus on your strategic IT initiatives. We deliver a specialized service with mission critical support that includes real-time monitoring, maintenance work, change release activities, problem management and overall tier 1 and tier 2 support. Overall, giving you assurance that your servers, databases and applications will always be up and running round-the-clock, 365 days a year.
SCOPE OF SUPPORT DELIVERY
CHANGE & RELEASE MANAGEMENT
Off hours and weekend change release activities
Maintenance, installations, upgrades, promotions, patching, provisioning, compliance activities (servers, applications, database), application promotions, database cloning/refresh
Standard Operation Procedures
Standard configuration for database,
server build/decommisioning, retention, backups, certificates
Capacity management, resource (application/storage) reclaim, security certificate renewals, monitoring, backups, bi-annual maintenance, monthly server reboots
End of life
PROBLEM & INCIDENT MANAGEMENT
24/7 Tier 1 real time monitoring and production support
Management of Support Mail Box
CONTINUOUS SERVICE IMPROVEMENTS
Incident Management Process
Quarterly Business Review
Automated scripts – monitoring, database restore/refresh, installation, patching.
Application Maintenance & Support
E-Commerce & Middleware Infrastructure
Unix/Linux Systems Administration
Storage Engineering & Operations
Network & Voice Operations
Allow us to help.
Let's have a quick chat.