IT INFRASTRUCTURE SUPPORT

We take over your daily IT business-as-usual tasks to allow you to focus on your strategic IT initiatives. We deliver a specialized service with mission critical support that includes real-time monitoring, maintenance work, change release activities, problem management and overall tier 1 and tier 2 support. Overall, giving you assurance that your servers, databases and applications will always be up and running round-the-clock, 365 days a year.

SCOPE OF SUPPORT DELIVERY

CHANGE & RELEASE MANAGEMENT

Off hours and weekend change release activities

Maintenance, installations, upgrades, promotions, patching, provisioning, compliance activities (servers, applications, database), application promotions, database cloning/refresh

KNOWLEDGE MANAGEMENT

Standard Operation Procedures

FAQ Database

HOW-TO Documentation

Handbook

CONFIGURATION MANAGEMENT

Standard configuration for database,

server build/decommisioning, retention, backups, certificates

Infrastructure compliance

(database, servers)

AVAILABILITY MANAGEMENT

BC testing

Capacity management, resource (application/storage) reclaim, security certificate renewals, monitoring, backups, bi-annual maintenance, monthly server reboots

End of life

Server/Application Migration

PROBLEM & INCIDENT MANAGEMENT

24/7 Tier 1 real time monitoring and production support

Alerts monitoring

Management of Support Mail Box

CONTINUOUS SERVICE IMPROVEMENTS

Process Improvement

Incident Management Process

Quarterly Business Review

Automated scripts – monitoring, database restore/refresh, installation, patching.

TECHNOLOGICAL CAPABILITIES

TECHNOLOGICAL CAPABILITIES

TOOLS

Database Administration

ORACLE

SQL SERVER

SYBASE

DB2

ORACLE EBS

Application Maintenance & Support

UNIX

JAVA

PERL

.NET

WEBSPHERE

IIS

MIDDLEWARE

WEBMETHODS

E-Commerce & Middleware Infrastructure

AIX

SOLARIS

Unix/Linux Systems Administration

COGNOS

TABLEAU

CONNECTIONS

Business Intelligence

NETAPP

HITACHI

XIV

Storage Engineering & Operations

AVAYA

CISCO

Network & Voice Operations

MICROSOFT 

SYSTEM CENTER

Wintel Engineering

Allow us to help.

Let's have a quick chat.

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