• Development expertise in current version of client’s ServiceNow (Madrid) or at least Kingston/London versions

• Provide development and administrative support of ITSM modules of the ServiceNow

• Perform development on the backlog of enhancements and defects and support all ServiceNow integrations to other supported platforms in relation to the IT Service Management modules

• Responsible for code and enforcing coding standards and perform code and configuration reviews of all developments efforts to ensure code quality

• Coordinate and implement requirements using Workflow, HTML, REST, Orchestration, XML and other ServiceNow supported configurations

• Collaborate with Process Owners to develop, deploy, integrate, update and administer the ServiceNow platform to meet client needs including design, development, unit testing, implementation and deployment deadlines

• Coordinate and implement the scheduling of upgrades and/or service packs, testing such upgrades and general maintenance of ServiceNow

• Research systems and/or programs to determine root causes of failure or poor operational performance; then define, test and implement detailed solutions

• Provide ServiceNow support to other IT support as needed in HQ and field offices

• Develop and create dashboards and reports as needed

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Requirements:

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• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

• Required skill(s): servicenow, snow, ITIL.

• At least 5 year(s) of working experience in the related field is required for this position.

• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

• 2+ years of hands on experience with ServiceNow administration and development

• ServiceNow ITSM Administrator certification required

• In depth knowledge of ITIL processes and preferably with ITIL Foundation Certification

• Working knowledge of ServiceNow integrations including but not limited to Active Directory/Azure AD, LDAP, Outlook Exchange, etc.

• Good understanding of ServiceNow suite, how it interfaces with ITIL processes, IT operations and business functions

• Experience in building catalog requests for use on the Service Portal required

• Experience in building integrations (SOAP/REST - preferred) in order to automate communication with other platforms

• Experience in working with ServiceNow CMDB, Discovery and Performance Analytics a plus factor