Challenges in processing high volume transactional processes, lack of audit and account reconciliation processes, plus conflicting business rules between IT and Finance made an insurance firm turn to Seven Seven for specialized business process solutions – resulting to a seamless and enhanced processes that exceeded expectations across sales, efficiency, productivity, and customer experience.

 
  • High volume of transactional processes due to company’s expansion

  • Lack of audit and account reconciliation processes

  • Conflicting business rules between IT and Finance

  • Running an internal back office support model was time-consuming and resource-intensive

  • Seamless integration of the managed offshore support team to the clients onshore team

  • Collaborated with the client for process improvement initiatives

  • Managed and completely eliminated backlogs through well defined processes

  • Reduced volume of administrative and clerical tasks which allowed onshore client resources to focus on core issues and processes

  • 45% reduction in the usual processing time

  • Processed applications for new business was increased by 288%

  • A 300% increase in claims processed

  • 6 years’ worth of backlog for accounts reconciliation was 100% resolved within the first 6 months of engagement